Saturday, March 2, 2013

Simplify to Three Steps in Excelling!



I recently began managing a small multifamily property that my staff and I took from 79% occupancy to 98%.  When asked how we did it, my answer was straight forward.  “Three things”, I responded,  “First set stretch goals and make them known.  Write them down and post them where they can be seen.”  In keeping with John Maxwell’s theory of “failing forward”, we literally failed forward.  One of our goals was to hit 100% occupancy by the end of February.  We failed, but succeeded in hitting 98% which is a statistic most multifamily properties would die to hit, especially in today’s market.  Now we have a March goal.

The second thing we did was to be sure that we got our fundamentals right.  In one of my early jobs in the multifamily industry, an old hand that I was trained under was fond of saying, “The more things change, the more they stay the same. “  It took a while to understand what he meant.  Today his words ring truer than ever.  While we now accept debit card payments and auto drafts, advertise and accept applications over the internet, and routinely, through the power of computers and the internet, run background, credit, landlord, and employment, checks in minutes instead of days, the fundamentals haven’t changed.  Target markets must be identified, the product presented in an appealing light to meet the wants and needs of the targeted consumer, and reaching out for that personal touch, are still what closes a lease.  Location, presentation of meeting needs and wants, and relationships, are fundamental and core to success.  Miss getting those right and you’ll sink no matter how sophisticated or innovative your technology.

Thirdly, act!  Action in abundance in all areas essential to your set goals is necessary, beyond your normal operating limits.  Accept this as your new normal operating limits.  This means you won’t go home at 5:00 PM, most, if any, days.   Much of the time, putting non-essentials aside so that you can give an abundance of action toward the goals, is going to be a necessary part of achieving stretch goals. If work doesn’t contribute to your fundamentals and essentials, then only spend time on it after the fundamentals and essentials are fully taken care of.  Goal oriented action is work focused toward fundamentals and essentials.  Everything else is just time fillers.

Set stretch goals.  Get the fundamentals right.  Take action.  When it works, repeat that.  When it doesn’t, do what does.  Revisit your fundamentals and get them right, work hard, measure your results.  Good luck!


Wednesday, September 12, 2012

Finding Your New Career Just Got Easier


In my last blog post I wrote about changing careers.  As scary and drastic as that can be, it can make comfortable sense, when you find a unique niche and innovate.  By finding a unique niche and innovating into it, you can carry your, hard earned, highest valued, skills and background with you, which can create a competitive edge for you, that propels you way ahead of the new kids on the block.  

This morning, I ran across an example of an enterprise that takes advantage of the training, experience and skill sets, already obtained by workers in a related industry and applies them in a new niche market.  At the same time, this new niche opens a market that had been completely missed by their hotel, and apartment complex first cousins.  What that company is doing for themselves, you can also do for yourself, when you are ready to retool and launch into a new career.  Here’s the company and what they do.

They are called Value Place, and they are a cross between the traditional hotel and a traditional apartment complex.  Their rooms and suites are rented weekly and monthly only.  They have no pool, no dining room, etc.  No extraordinary office hours are kept.  In fact, their office hours are very limited.  They are more short term rentals than an apartment complex, and more long term and affordable than a hotel.

The beauty of their concept is that they have none of the overhead of pools, club houses, etc., and they can hire direct from the multifamily housing business to get seasoned, well trained employees.  That one tactic enables Value Place to completely minimize the training period of new employees, and therefore do more with less.  It takes fewer, seasoned, highly skilled, employees to operate this kind of business than one where people must be trained from the ground up.  And, every one of those seasoned employees comes to the table with a few tricks up their sleeves for cutting cost, improving efficiency, and ramping up customer service and satisfaction.  Additionally, each one of them comes already equipped and seasoned in wearing multiple hats in the operation.

Value Place has five core values that all employees are expected to embrace and employ; Affordable, Cleaner, Safer, Simple and Flexible.  So far, that formula appears to be dealing the company aces.  If, or when, you decide to ramp up a new career, you, as an individual, can put this same concept to work for yourself, but there are a few things you need to do to prepare before you take the leap.

Skillset Assessment
First, you will want to get an all new, up to date assessment of your current skillset.  It is very likely that over the years you have developed additional valuable skills, such as diplomacy, salesmanship, problem solving, and others, that you may be overlooking in yourself.  
 
Cataloged Knowledge Base
Secondly, catalog and take into consideration how your knowledge base has expanded from years of training and experience.  That gained knowledge is a valuable asset.

Other Life Experience Assets
Thirdly, recognize and make note of other skills, knowledge, and special expertise that you have developed off the job, perhaps through a hobby, religious, or civic organization activities.  These experiences, and often the mentoring that is given and received in these situations, has the potential to contribute to your personal and professional growth sometimes beyond professional training and formal education.

Build Your Contact Network Roll
Forth, take a long look at who you have come to know and where they are involved.  One tool that I enlist to help me see just who I know and what arenas they operate in, is Linkedin.com.  This social network for business networking, can be a goldmine when utilized regularly.  Even if you stay away from the internet networks (which could be leaving a lot on the table), then at least start with your phone or contact list and keep adding to it.  Analyze your contacts and identify the field they are in, the job they do, their outside interests, and who they can introduce you to.  You will be pleasantly surprised at how many people you already know outside of your old career culture.

Know Your Passion
Fifth and finally, if you haven’t already, identify your passion.  It’s been said that if you work at what you love, then you never work a day.  And I know that to be true.  Knowing where your passion lies is a key to building a happy tomorrow for yourself, and fundamental in being a success in your chosen new career.  Perhaps I should say, know your passions (plural)  Often it is a through combining multiple passions and interests, that the unique niche is born or at least identified. 

If you have, with some diligence, completed steps one through five, then you will be ready to look where no one else is looking, and to identify niche markets where your particular credentials will fit perfectly.  Be creative!  Out of the box thinking is a necessity!  What you are looking to identify is something that either, doesn’t exist yet, or has never been done exactly the way you will do it. 

To paraphrase a bit, at this point, you should now be prepared to go boldly where no one has gone before, utilizing the things that make you, uniquely you.  That’s why, when your new career launch hits the ground, you will have such a head start and advantage, that it will take years for anyone to catch your dust.  Who else do you know that is exactly like you?  Exactly!

Have you noticed the theme that runs through this process?  It’s this, “Be you!”  If you've been trying to be like everyone else, then stop!  If you are like everyone else, you will do what everyone else does, and get what everyone else gets.  If you want something different, then be something different; YOU!  Be the unique you that you have become!   

By finding a unique niche, for your unique skills, background, training, experience, talents, and passion, and then pouring it all in, you are, after all, just being you.  To me, that doesn’t sound like a bad formula for a career of success.  And it just may be, not only the most successful way, but also the easiest way, to find and start that new career.

Surround yourself with people who love you, work that you love, and a cause that you believe in.

Your comments, "likes", "twitters" and "pins" are welcome!  Follow me on twitter @earlefowler


Friday, August 24, 2012

When Is It Too Late to Change Careers?


When Is It Too Late to Change Careers?  NEVER! 
Consider a few of the following points. 

Work for yourself for a change!
Eighty percent of people end up in the wrong job, therefore changing your career could be the best decision you ever make.  If you don’t become the person you were meant to be now, when will you?  No matter how advanced your age, you've gained an impressive array of skills, plus you have professional wisdom and perspective, acquired only through time.  Put them to work to your advantage!

Life is short!
Do you really want to spend the rest of your working years doing anything other than the work you’d love to do?  David Thomas, chief executive of CRAC, the Careers Research and Advisory Centre, states “For most people, a major career change is a very positive experience and nearly always a success story. If you can find a role that you love, the change will be totally invigorating.”

Base your confidence on reality.
Never let your confidence in yourself, hinge on other people’s lack of confidence or doubt.  Other people’s opinions are just that, opinions, and hold no power over us what so ever, unless we choose so.  If you are going to take advice, seek advice from someone who has done it, and already taken that leap of faith to a career change.  They will better know what they are talking about than those who have never even tried it.

Have no fear.
While change generates fear in most people, you already have within you the experiences of tens of thousands of changes.  Why should you fear change?  You already possess the mental skills and incredible resources of inner strength for managing change.  Once you set fear aside, you the individual are actually among the best equipped in the world to successfully manage changes, to your full advantage.

It’s not starting over. 
It’s starting with your strengths, and you have many!  The more years you have worked, lived, and interacted in society, the more impressive will be your array of skills in general and specific knowledge.  Plus, you have wisdom and perspective acquired only through time, with the lion’s share of it, specific to your profession or work that you love.

Rely on your strengths. 
When deciding on a new career path, don’t dwell on your weaknesses but rather your strengths.  Doing what you are best at and love, is the best recipe for success known to mankind.  Where motivation and ability meet in a focused effort, you can’t be stopped.

What loyalty?
While loyalty was once appreciated by employers, that is no longer the case,  and most don’t even give it in return for employee loyalty.  If you are an older worker, then very likely you are under paid, under-utilized, and under-developed at your current job.  Would a younger person settle for this?  Why should you?   Fact check:  There's no reason why you have to!

What does it take? 
It takes your personal commitment and having the confidence to take a low risk, and make a big change.   If you are finally ready to go do the work that you really love, do it.  Making excuses does not make a career.  As E.E. Cummings said so well, “It takes courage to grow up and become who you really are.”  And, as the lotto motto says, "You can’t win if you don’t play.”  The question is not, "Am I too old for a career change?" but, "Am I old enough for a career change?".  Go for the gold!

Suggested readings:  Who Moved My Cheese? by Spencer Johnson,
                                  Who Do You Think You Are? by Nick Isbister, and
                                  What Colour is Your Parachute? by Richard Bolles
                                  The Holstee Manifesto;

Surround yourself with people who love you, work that you love, and a cause that you believe in.

Your comments, "likes", "twitters" and "pins" are welcome!  Follow me on twitter @earlefowler

Sunday, July 15, 2012

Epilog to Credibility

I felt that I should follow up the post in which I complained of the Lincoln County North Carolina animal control program promising a dog to another shelter instead of adopting the pet out.  As you may remember, I emailed the only county commissioner there with an email account.  Well, I did get a response from the EMS director, (I guess everyone wears two hats or more these days).  

He related to me that the policies and procedures there were changing to give preference to local adoption first, before allowing another shelter to have a dog.  I am pleased.  The way they were doing things previously gave a bad perception to the public, whether or not there was any funny business going on. 


This should help the Lincoln County public relations, provided they follow the plan they have outlined, and document every step they take.  They still need to get their act together when it comes to posting animals on adoption web sites.  The email I received claims that the adoption fee is less than I quoted in my email.  It may be, but the web site they advertised the adoptions on stated otherwise.  I double verified the amounts while writing my email to the county commissioner.  

All in all I am pleased that they are changing policies.  At least I did get a response professing that there would be immediate positive change.  That's more than you can say for most government entities these days.  No matter how proficient any entity is, its credibility is based solely on perception.  That's also true for all of us as individuals.


Surround yourself with people who love you, work that you love, and a cause that you believe in.

Your comments, "likes", "twitters" and "pins" are welcome!  Follow me on twitter @earlefowler